Terms & Conditions

1. Who we are

AutoZen CRM ("AutoZen", "the service") is provided by Lets Do Digital, 37D/5D Gaus Nagar, GTB Nagar, Kareli, Prayagraj, UP 211016 ("we", "us"). By paying for or using AutoZen, you ("you", "the customer") agree to these terms. If you are using AutoZen on behalf of a business, you confirm you are allowed to accept these terms for that business.

2. The service

AutoZen is a web-based customer relationship management (CRM) system. Each customer receives a separate, private CRM instance with its own database and web address. The plans and what each includes are described on our Pricing page:

• AutoZen (₹999 per year) — the CRM software and WhatsApp Business API setup. You operate the CRM yourself.
• Managed (₹5,000 per month) — the AutoZen plan plus additional modules, with day-to-day work in your CRM done by us.
• Growth (₹15,000 per month, plus ad spend) — the Managed plan plus management of your Meta (Facebook and Instagram) advertising.

We may improve or change features over time. If we remove a feature that is a core part of your plan, we will tell you in advance.

3. Your account

We send your CRM login details to the WhatsApp number or email you give us. You are responsible for keeping login details confidential, for the staff accounts you create, and for what happens under them. Tell us immediately if you believe your account has been accessed without permission.

4. Payments & renewals

• All prices are in Indian Rupees (INR).
• The AutoZen plan is paid yearly in advance. Managed and Growth are paid monthly in advance.
• Payments are processed by a third-party payment gateway. We do not see or store your card or bank details.
• We will remind you before a renewal is due. If a renewal is not paid, we may pause access to the CRM until it is — your data is kept as described in section 7.
• If we change our prices, the new price applies from your next renewal, and we will tell you before then.

Refunds and cancellations are covered in our Refund, Cancellation & Delivery Policy.

5. Meta, WhatsApp & advertising

The WhatsApp Business API and Facebook/Instagram advertising are operated by Meta Platforms, not by us.

• Approval. Meta decides whether to verify your business, phone number and display name, and how long that takes. We target setup within 24–48 hours of receiving your documents, but we cannot guarantee Meta's approval or timeline.
• Charges. Meta charges for WhatsApp Business API messages. These charges are billed by Meta directly to you and are not part of our fees.
• Ad spend. On the Growth plan, your advertising budget is paid by you directly to Meta. Our fee is for managing the campaigns.
• Meta's rules. You must follow Meta's WhatsApp Business and advertising policies. If Meta restricts your account because of how it was used, we are not responsible for that restriction.

We do not guarantee any number of leads, sales or any business result from the CRM or from advertising.

6. Acceptable use

You agree not to use AutoZen to:

• send spam or messages to people who have not agreed to hear from you;
• store or share anything unlawful, fraudulent or infringing;
• collect personal data without a lawful basis or the required consent;
• attempt to access other customers' data, or disrupt or overload the service.

7. Your data

The data you put into your CRM — your leads, customers, invoices and notes — belongs to you. We process it only to provide the service, as described in our Privacy Policy.

• You can ask for an export of your CRM data at any time while your plan is active.
• After your plan ends, we keep your CRM data for 30 days so you can renew or request an export. After that, it is permanently deleted, including from backups as they expire.

8. Availability

We work to keep AutoZen available and back up every CRM nightly. Like any online service, it may occasionally be unavailable for maintenance or for reasons outside our control, such as hosting or network failures. We do not promise uninterrupted service.

9. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost business or lost opportunities. Our total liability to you for any claim relating to AutoZen is limited to the amount you paid us in the 12 months before the claim arose.

10. Suspension & ending the service

You can stop using AutoZen at any time as described in our Refund & Cancellation Policy. We may suspend or end your access if you seriously or repeatedly break these terms, or if required by law. Where reasonable, we will warn you first and give you a chance to fix the problem.

11. Changes & governing law

We may update these terms. If a change materially affects you, we will tell you before it takes effect. These terms are governed by the laws of India, and the courts at Prayagraj, Uttar Pradesh have jurisdiction over any dispute.

12. Contact