Refund, Cancellation & Delivery Policy

1. Service delivery

AutoZen CRM is an online service. There is no physical product and nothing is shipped. Delivery happens as follows:

• CRM access: your private CRM is created and your login details are sent to your WhatsApp number or email on the same day your payment is confirmed.
• WhatsApp Business API: we set it up within 24–48 hours of receiving the documents Meta requires. Final approval is Meta's decision and runs on Meta's timeline.
• Managed & Growth: we contact you to begin onboarding within 3 working days of payment.

If we fail to deliver your CRM access, you are entitled to a full refund.

2. AutoZen plan (₹999 per year)

• Ask within 7 days of payment and we refund the full amount. No questions asked.
• After 7 days, the yearly fee is non-refundable.
• Renewals follow the same rule: a full refund if you ask within 7 days of the renewal payment.
• When a refund is made, access to the CRM ends.

3. Managed (₹5,000/month) & Growth (₹15,000/month)

• You can cancel anytime by telling us on WhatsApp or by email.
• Cancellation takes effect at the end of the month you have already paid for. You keep the service until then.
• Monthly fees are not refunded once work for that month has started.
• If you cancel before we have started any work for your first month, we refund that month in full.
• After cancelling, you can keep your CRM on the AutoZen plan so no data is lost.

4. Charges we cannot refund

Some costs are paid by you directly to Meta and never pass through us, so we cannot refund them:

• WhatsApp Business API message charges billed by Meta.
• Advertising spend on Facebook and Instagram, paid from your own ad account.

5. Failed or double payments

If money was debited but your payment failed, or you were charged twice for the same thing, we refund the extra amount in full once the payment gateway confirms it. Failed payments are often reversed automatically by your bank within a few working days.

6. How to ask for a refund or cancel

Send us your name, the phone number or email on your account, and the payment reference:

We confirm every request in writing. Approved refunds are made to your original payment method within 5–7 working days. The time your bank takes to show the credit may vary.