Privacy Policy

1. Who this covers

This policy explains how Lets Do Digital ("we", "us"), 37D/5D Gaus Nagar, GTB Nagar, Kareli, Prayagraj, UP 211016, handles personal data in connection with AutoZen CRM and this website. We handle personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023.

2. What we collect

From you, as our customer

• Your name, business name, phone/WhatsApp number and email address.
• Business documents needed for WhatsApp Business API verification with Meta.
• Billing records — the plan you bought, amounts and payment references. Card and bank details are handled by the payment gateway; we do not see or store them.
• Messages you send us on WhatsApp, phone or email.

From this website

This website does not use analytics or advertising trackers, and all its files — including fonts — are served from our own hosting. Like any website, our hosting provider may record basic technical logs, such as IP address and browser type, for security and troubleshooting.

3. How we use it

• To create and run your CRM, and send you your login details.
• To set up the WhatsApp Business API with Meta on your behalf.
• To bill you, send invoices and remind you about renewals.
• To answer your questions and provide support.
• To meet legal, tax and accounting obligations.

We do not sell personal data, and we do not use it for anything unrelated to providing AutoZen to you.

4. Data inside your CRM

The information you store in your CRM — your leads, customers and their details — is controlled by you. We process it only on your instructions and only to provide the service: hosting it, backing it up, and supporting you. On Managed and Growth plans, we also work inside your CRM to do the tasks you have hired us for.

You are responsible for having a lawful basis, including consent where required, for the personal data you collect about your own customers and for the messages you send them.

5. Who we share it with

We share personal data only with service providers we need to run AutoZen, and only as much as they need:

• Hosting and cloud storage providers — to run your CRM and store its backups.
• Payment gateway — to process your payments.
• Meta Platforms — to set up and run the WhatsApp Business API, and on the Growth plan, your ad campaigns.

We may also disclose data if required by law or by a lawful request from a government authority.

6. Storage & security

• Each customer's CRM runs on its own separate database, with its own credentials.
• All connections to AutoZen are encrypted over HTTPS.
• Every CRM is backed up nightly.
• Administrative access to servers is restricted and protected.

No online system is perfectly secure. If we become aware of a breach affecting your personal data, we will inform you and the relevant authorities as the law requires.

7. How long we keep it

• CRM data: for as long as your plan is active, then 30 days after it ends, after which it is deleted. Backups containing it expire on their normal cycle.
• Billing records: for as long as Indian tax and accounting law requires.
• Messages and enquiries: for as long as needed to help you, and no longer than necessary.

8. Your rights

You can ask us to:

• tell you what personal data we hold about you;
• correct data that is wrong or incomplete;
• delete your data, where we are not required by law to keep it;
• export the data in your CRM.

Write to support@letsdodigital.in. We will respond within a reasonable time and in any case within the period the law requires.

9. Cookies

This marketing website does not set tracking cookies. Your CRM uses essential cookies to keep you logged in; these are necessary for it to work and are not used for tracking or advertising.

10. Grievance officer & contact

For questions, requests or complaints about personal data, contact our grievance officer:

We may update this policy. The effective date at the top of this page shows when it last changed, and we will tell customers about significant changes.